Warranty Condition

Warranty Condition

Details of products that in case warranty conditions and not warranty

In case of Product Warranty is Correct.

  1. The blade on the clippers, Clipper bottom blade, Clipper blade cushion, Clipper frame. Please check the product before leaving the store, or within 3 days of receiving the item from an online delivery. The warranty for these specific parts will be void after the product has been received.
  2. Blade support, spring, power cord, adapter, switch, lever, comb set. Please check the product before leaving the store, or within 3 days of receiving the item from an online delivery. The warranty for these specific parts will be void after the product has been received.
  3. The motor and electric circuit board that come with the clippers are guaranteed for 1 year (except for clipper oil, hair brushes, small combs, and other things that come free in the product box).

If the product is still within the warranty period. The service center does not charge a fee. Both service fees and spare parts the customer must show the machine's serial number. (Located in the area of ​​the machine or on the back of the box) to the service center staff. The warranty is effective once the customer has registered and filled out all information. Customers can register online by scanning the QR code on the back of the product box or website.

For products that receive repair services in service centers After repair, there is a 30 day warranty period after returning the product.

In Case of Product Warranty Card Is Lost

Please inform the police and use police blotter report as a warranty card. In the blotter, your name, date and place of purchase, and product model should be clearly indicated. In case of product defect due to material and / or assembly of parts occurs within the warranty period and such defect is found to be within warranty conditions. In such a case, Xilda shall correct the defect without cost. If the defect cannot be resolved by repairing. Or in case cost for solving exceeds the warranty criteria, Xilda may replace new product. Xilda reserves the right to replace new product to you based on warranty period commencing from the date of purchase of the original purchased product. Xilda’s warranty conditions will cover in case the buyer uses the product correctly according to the instructions as specified in product user manual.

Disclaimer of Warranty

  1. Misuse of Product including uses of product other than specified in the manual.
  2. Ignorance or disobeying in following the instructions provided in the user's manual.
  3. Any damages caused by natural disasters or unusual circumstances such as floods, lightning, fire, earthquake, transportation problems, electricity problems.
  4. Any alteration or change by person or service center that is not officially authorized by Xilda.
  5. Accessories / parts damaged by normal use, such as batteries, blades, belts, dust bags, filters and other external accessories / spare parts.
  6. To avoid potential errors to occur, it is recommended that you read the instruction manual carefully or consult with the Support Page for additional services before contacting Xilda or our distributors. If want to be serviced in the extent of warranty period, please contact Philips Consumer Care Center. You can follow up servicing details from this website. In case the product is out of warranty period, you can contact the distributor that you purchased the product directly. For convenience when contacting our distributor, please prepare the following documents.
  7. Evidence of purchase of your product, such as a bill or receipt which indicates date of purchase, store name, and product model number.